DonBet Casino Privacy Policy

At DonBet Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains how we collect, use, store and protect your information when you use our platform at donbet.co. By creating an account, you confirm that you have read and understood how we handle your data. Our DonBet platform is operated by GTW B.V., incorporated in Curaçao under company number 165433, and our payment agent CYGTW LTD operates from Limassol, Cyprus. We hold a licence issued by the Curaçao Gaming Authority (OGL/2024/250/0115), and we process your data in accordance with applicable data protection standards.

Information We Collect

Whenever you register for an account or use our services, we collect certain categories of information necessary to verify your identity, process transactions and provide you with a safe gaming environment. Here at DonBet, we gather the following data:

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We request identity verification documents, including government-issued ID, proof of address (utility bill in Latin or Cyrillic script), and payment method confirmation.
• We record financial information related to deposits and withdrawals, including payment method details for Visa, Mastercard, Skrill, Neteller, AstroPay, bank transfers and cryptocurrency transactions.
• We track your gaming activity, including slots, live casino, sportsbook bets and Mini Games, to calculate VIP Mafia Points, Doncoins and bonus eligibility.
• We automatically collect technical data such as IP address, device type, browser version and login timestamps.
• We may request video verification in certain cases to confirm your identity before processing a withdrawal.

Information from Third Parties

Our DonBet Casino platform may also receive information from payment providers, identity verification services and affiliate partners who refer players to us. We use this information solely to confirm your eligibility and comply with our regulatory obligations.

How We Use Your Data

We at DonBet use your personal data for legitimate business purposes connected to operating our gaming platform. Our purposes for processing your information include:

• We use your data to verify your identity and prevent fraud, money laundering and underage gambling.
• We process your information to manage deposits, withdrawals and the Welcome bonus offers you select.
• We use your activity data to calculate loyalty rewards within our VIP Room, including cashback percentages and Free Spins credited to your account.
• We send you promotional communications about offers, tournaments like the Spookdown Leaderboard or Triple Casino Race, unless you opt out.
• We use technical data to maintain the security and performance of our website and mobile-optimised browser experience.
• We retain records as required by the Curaçao Gaming Authority and other applicable regulatory bodies.

Legal Basis for Processing

We process your personal data based on several legal grounds. Our DonBet Casino operation relies on contractual necessity when processing payments and managing your account, legal obligation when verifying identity under anti-money laundering rules, and legitimate interest when improving our services or preventing fraud. Where required, we obtain your consent before sending marketing communications, and you may withdraw this consent at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, our Vegas-style operation as DonBet Casino requires sharing limited information with trusted partners in order to function properly. We may share your data with:

• Payment processors such as Skrill, Neteller, Mercuryo and AstroPay to complete your transactions.
• Identity verification providers to confirm documents submitted during the KYC process.
• Game and sportsbook providers including Pragmatic Play, Play'n GO and Evolution-powered live studios, who may receive anonymised gameplay data.
• Regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• Our payment agent CYGTW LTD, registered in Cyprus, for processing financial transactions on our behalf.

Cookies and Tracking Technologies

Our DonBet Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns. We use cookies to keep you logged in, track bonus eligibility, and measure the performance of our marketing campaigns. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal and regulatory obligations. Financial and identity verification records are typically kept for the period required under Curaçao gaming regulations. If your account becomes dormant for 12 months, we may apply a monthly fee as outlined in our Terms, but we continue to protect your stored data in line with this Privacy Policy.

Data Security

We at DonBet take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our security protocols include encryption of sensitive data, restricted internal access, and secure servers for processing payments and account information. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our DonBet Casino commitment to transparency means we support the following rights wherever applicable:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.
• You may lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team via Live Chat, available 24/7, or by emailing support@donbet.com. We aim to respond to all privacy-related requests within a reasonable timeframe, and complaints must be submitted within two months as outlined in our customer support terms.

International Data Transfers

Because our DonBet operation involves partners and payment processors located in different countries, your data may be transferred outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in place, consistent with our obligations under the Curaçao Gaming Authority licence and applicable international standards.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of restricted countries, including Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the United States and FATF blacklisted countries. Accounts registered from Russia or Belarus cannot receive payments and will be closed in line with our compliance policies.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered an account, we will close it immediately and delete associated data where legally permitted.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, please reach out to our team through Live Chat, available around the clock, or via email at support@donbet.com. You can also follow our official channels on Telegram, Discord, X and Instagram for updates regarding our privacy practices and other policies.